First Appointment

[Cy Shuster]

I keep a list by the phone of points to cover:

New Customer Questionnaire

1. Customer/Business Name
2. Contact Name & Phone
3. Mailing Address
4. Piano Type
5. Age
6. Last Tuned
7. Environment: Temperature & Humidity
8. Functional Problems
9. Special Needs (concert, tune to organ?)
10.  Driving Directions
11.  How did you hear about me?
12.  Is the piano locked?


#2 is important; sometimes one spouse will book the appt from work, and you get to a locked gate or need directions and have no home phone # to call.

#8 is also good: "Oh, yeah, by the way, a whole octave doesn't play at all, and the last guy said there were four broken strings."  That's what they call for, not the tuning (usually).

--Cy--
ABQ, NM
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