No- shows..... again

[Jack Houweling]

Hi Rich,

This is how I handle it. If it is the last customer of the day and they are not home I say good because I get to go home early.
Any other time of the day I will go shopping or go for coffee.
As for billing, I won't bill them for a no show because you will loose that customer. People always
have their reasons or excuses for not being there so I just reschedule and they are happy and I forever keep the customer.
I usually get about five no shows a year so I am not to bothered with this kind of loss. If it was any more 
then I would worry.

Jack Houweling
 
  ----- Original Message ----- 
  From: VOCE88 at aol.com 
  To: pianotech at ptg.org 
  Sent: Thursday, July 31, 2008 9:15 PM
  Subject: No- shows..... again


  Just curious List,


  How do you deal with a no show appointment? Do you bill them? Bill half? Not at all? Any other way to deal wit them?

  TIA,

  Rich Galassini
  Cunningham Piano Company





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