I have on occasion refused them. If not, I have started to insist that they install humidity control if I'm going to tune them. Tuning them is bad enough, pitch raises can be a nightmare. David Love davidlovepianos at comcast.net www.davidlovepianos.com I have been tempted to refuse to tune Steinway uprights. I haven't ran into one, that I enjoyed tuning. I told one person, whose piano gave me a real hard time, that their would be a premium to tune it, the next time I came. She didn't call me again, and I am actually glad. John Ross
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