one of those days

[Marshall Connolly]

MessageWayne:

Your best bet is to "run away, run away " (pardon the Monty Python reference, here).  It seems, quite obviously, that these folks are pretty "hell-bent" on saving a P.O.S. (yes, that is-- 'piece of shit') erroneously presuming that this instrument could be made to play-- at least for the 'children' to learn on.  Don't lower your standards as a tuner/tech. for their ignorance.

You clearly indicated the problems with the piano, and its in-ability to perform even 'marginally' for a beginner.  Kindly thank them for the call, charge them for a service call, MAKE SURE YOU GET PAID, and move on.  It is frightfully obvious that you're not going to have a positive experience here.  Their ignorance is their only saving grace.  If they aren't willing to listen to reason, please read the beginning of this paragraph AGAIN, and ................."run away, run away!!!!!!!!!!!!!!!!!!!"

Customers like this will only hinder your learning as a tech., or discourage you from approaching problems with REAL instruments----- which--- incidently, would actually be worth REBUILDING.

"Run Away, Wayne!"
Marshall Connolly
  ----- Original Message ----- 
  From: Wayne Walker 
  To: pianotech at ptg.org 
  Sent: Friday, March 23, 2007 7:29 AM
  Subject: one of those days


  Just came from a customer with a pre 1900 Morris upright. Pianos needs tuning and few notes not working, lady of the house tells me. I open the piano and first thing I noticed is the big long crack in the open face pin block. This crack cover most of the upper pins in the tenor section. There were more short cracks thru out the block. The crack was wide enough that I could get the blade of my jack knife in about 1/4 of an inch. Piano had missing hammers etc..
  I called the lady back into the room to show her the pin block and told her the piano was not worth fixing. She understood, I thought until, she asked me if I had fix the keys that were not working. I said no I didn't because the piano was north fixing..She said that they needed to be fix as her children were taking lesson on the piano. I explained this was not a good piano for kids to take lesson as it was a tone down in pitch etc... "Well this is what we got and we don't want to spent more in cased the kids lose interest. " was her comment. "By the way you talked you don't want to work on my piano, so you should leave" I knew I was fighting a losing battle so I left. Makes you wondering.

  Wayne Walker
  Piano Tuner / Technician
  Musicstop Acoustic Piano Service
  264 Herring Cove Road
  Halifax, NS, Canada
  B3P 1M1
  902-221-1540
  902-496-0041 Fax
  www.musicstop.com


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