FRUSTRATION,FRUSTRATION,FRUSTRATION

[David Nereson]

This is not the exception, but typical of piano dealers, in my
experience.  You're lucky if they even vacuum them out.
            --David Nereson, RPT

-----Original Message-----
From: pianotech-bounces at ptg.org
[mailto:pianotech-bounces at ptg.org]On Behalf Of
PIANOTECHNICIAN at aol.com
Sent: Thursday, March 15, 2007 8:36 AM
To: pianotech at ptg.org
Subject: FRUSTRATION,FRUSTRATION,FRUSTRATION

I got a call from a very nice lady to tune her early 1900's
Steinway "O" that she purchased from a local piano dealer about
a year ago. It needed "a little more" than tuning. The
soundboard, pin block, and re-stringing were all very
satisfactory, but thanks to the neglect and sloppiness of the
dealer that rebuilt the piano, all of the front and balance rail
punchings were the ORIGINALS, the hammers were new but most of
them were hitting only 2 out of 3 strings with many of the
shanks twisted in the wrong direction, the sustaining pedal was
noisy and binding and never worked right --  even though the
store sent their technicians a couple of times (the last
"technician" told her that it was her imagination!), a bass
damper sat about 1/2 inch off its strings, some dampers hardly
moved when the note was played and many had to be regulated into
the right position, there was a broken jack, a stripped out rep.
rail hole,  the drop and letoff were way off in many notes, and
the string height was very uneven for many unisons causing some
bad buzzing and voicing problems. How could any dealer in his
right mind even THINK of selling a classic, fabulous Steinway
grand with the action needing hours of work? Are people so money
hungry that they throw all sense of accomplishment, artistry,
and perfection out the window? Where is the pride in turning a
classic Steinway into a dream of an instrument? What this dealer
did was like restoring a beautiful Rolls Royce to mint
condition, but leaving a huge dent in the fender. It makes no
sense. I wonder how many other technicians have had similar
experiences. I've seen a lot of wonderful work out there over
the years, work that would satisfy the most demanding concert
pianists, but I've seen THIS sort of thing time and time again
and it always gets me angry frustrated. Can anyone out there
relate to this?

Jesse Gitnik
Since 1980



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