Another side of missed appointments

[Wayne Walker]

I just this week got a last minute cancellation (less than 15 hr warning).
This time I couldn't get upset as the customer just received a call from the
hospital for their daughter to start cancer treatment the next day.
 
Wayne Walker
Piano Tuner / Technician
Musicstop Acoustic Piano Service
264 Herring Cove Road
Halifax, NS, Canada
B3P 1M1
902-221-1540
902-496-0041 Fax
HYPERLINK "http://www.musicstop.com/"www.musicstop.com

-----Original Message-----
From: piannaman at aol.com [mailto:piannaman at aol.com] 
Sent: Thursday, March 15, 2007 3:04 AM
To: pianotech at ptg.org
Subject: Another side of missed appointments


Hi all,
 
I have a client whose piano I tuned 3 times or so when it was brand new.
She is a nice lady, and we had good rappor.  She called to have her piano
tuned again, but when I showed up at her house, she was not there.  Repeated
phone calls brought no response.  I was irritated, and my feelings were
somewhat hurt.  When you build up trust with a client, it hurts to have that
trust broken.
 
Several days ago, 3 years after the broken appointment, I got a call from
her daughter, who asked me to come and tune the piano.  I set up an
appointment, and this time, when I got there, the daughter was home.  She
said that there had been "issues," so they hadn't been able to get the piano
tuned until now, 3 years later.  I asked if her mom was okay, and she said
that her mother had almost died of pneumonia, having been in the hospital
for 2 weeks with a fever of 106 degrees.
 
My lesson out of that event was this:  never judge people too harshly,
particularly when you don't know the whole story.  There ARE things that
take priority over getting a piano tuned.
 
Dave Stahl, RPT

Dave Stahl Piano Service
650-224-3560
dstahlpiano at sbcglobal.net
http://dstahlpiano.net/






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