Another side of missed appointments

[Gregor _]

usually I leave my business card at the door/mail box without any comment 
and wait for the customers call for a new appointment. At that date I charge 
extra for the extra way I drove.

Gregor


>From: "tom" <tomtuner at verizon.net>
>Reply-To: Pianotech List <pianotech at ptg.org>
>To: "'Pianotech List'" <pianotech at ptg.org>
>Subject: RE: Another side of missed appointments
>Date: Thu, 15 Mar 2007 06:52:01 -0400
>
>Dave,
>
>             Similar story many years ago--- I had a stretch of no shows 
>and
>upon arriving on time to find yet another empty house I left a rather terse
>note explaining about my time as a professional and common courtesy---- 
>yada
>yada yada .
>
>             Turned out that the neighbor went into emergency labor and my
>client drove her to the hospital.
>
>             Guess how I felt?
>
>             Now I just call from the cell, leave a message and a note that 
>I
>was here for our scheduled appt. and wait for the response.
>
>             At the booking I ask for the best phone # in case I'm running
>late and lately I'm given both home and cell #'s .Having the cell can save
>the appt.
>
>             "Oh, sorry! I'll be right there"
>
>
>
>Tom ---Bill Gate's nephew---<G> Driscoll
>
>
>
>   _____
>
>From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On 
>Behalf
>Of piannaman at aol.com
>Sent: Thursday, March 15, 2007 2:04 AM
>To: pianotech at ptg.org
>Subject: Another side of missed appointments
>
>
>
>Hi all,
>
>
>
>I have a client whose piano I tuned 3 times or so when it was brand new.
>She is a nice lady, and we had good rappor.  She called to have her piano
>tuned again, but when I showed up at her house, she was not there.  
>Repeated
>phone calls brought no response.  I was irritated, and my feelings were
>somewhat hurt.  When you build up trust with a client, it hurts to have 
>that
>trust broken.
>
>
>
>Several days ago, 3 years after the broken appointment, I got a call from
>her daughter, who asked me to come and tune the piano.  I set up an
>appointment, and this time, when I got there, the daughter was home.  She
>said that there had been "issues," so they hadn't been able to get the 
>piano
>tuned until now, 3 years later.  I asked if her mom was okay, and she said
>that her mother had almost died of pneumonia, having been in the hospital
>for 2 weeks with a fever of 106 degrees.
>
>
>
>My lesson out of that event was this:  never judge people too harshly,
>particularly when you don't know the whole story.  There ARE things that
>take priority over getting a piano tuned.
>
>
>
>Dave Stahl, RPT
>
>Dave Stahl Piano Service
>650-224-3560
>dstahlpiano at sbcglobal.net
>http://dstahlpiano.net/
>
>
>
>
>
>
>   _____
>
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