Hi all, I have a client whose piano I tuned 3 times or so when it was brand new. She is a nice lady, and we had good rappor. She called to have her piano tuned again, but when I showed up at her house, she was not there. Repeated phone calls brought no response. I was irritated, and my feelings were somewhat hurt. When you build up trust with a client, it hurts to have that trust broken. Several days ago, 3 years after the broken appointment, I got a call from her daughter, who asked me to come and tune the piano. I set up an appointment, and this time, when I got there, the daughter was home. She said that there had been "issues," so they hadn't been able to get the piano tuned until now, 3 years later. I asked if her mom was okay, and she said that her mother had almost died of pneumonia, having been in the hospital for 2 weeks with a fever of 106 degrees. My lesson out of that event was this: never judge people too harshly, particularly when you don't know the whole story. There ARE things that take priority over getting a piano tuned. Dave Stahl, RPT Dave Stahl Piano Service 650-224-3560 dstahlpiano at sbcglobal.net http://dstahlpiano.net/ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20070315/8f5b16b8/attachment.html
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