Missed appointments-any consequences?

[richard.ucci at att.net]

Jim,
If it's a new client ask them how good they are at keeping appointments when booking . Make sure they say they are good at it, and verify the date and time with them at least twice before hanging up. Let them know that you do have a policy of charging for missed appointments just like the phone co., unless it was a medical emergency or something similiar.
 Do it in as nice and professional a way as possible. If you don't value your time ,they won't either. You may loose one or two, but they were not worth the aggravation anyway...
Just my two cents. I now have my 10yr.old daughter confirm my calls the day before ,and people love it. She gets $2.50 a day ,and sees where daddy goes all day to help support the family.
Rick Ucci/Ucci Piano   

-------------- Original message from "Jim Johnson" <jhjpiano at sbcglobal.net>: -------------- 



I seems that I am getting more no-shows these days than in years past.  Do any of you have a policy of charging a missed-appointment penalty when a customer is not there as arranged?  Even though we call each customer the night before to remind them that I'm coming, some still forget and leave.  Others call at the last minute and cancel because of some other priority (like wanting to go shopping or going out to lunch with friends)  It's beginning to have a noticable effect on my income.  It seems like people just don't have the integrity to keep committments anymore like they used to.
Comments?
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