Ric, How about court-filings to force S&S NY to honor its warranty against defect in workmanship? We are approaching that here in Texas. There is an S&S D here where the plate/string height is well above Steinway's 1/4" wide acceptable range. The dealer tech. broke a number of drop screw heads off trying to get the hammers a little closer to the strings on drop. They are claiming that this is not a warranty issue in any way and apparently trying to drag things out until the short warranty runs out. They build a piano with a lot of potential, it is painful though, to encounter one where it is still-born from the factory and the factory categorically refuses to accept any responsibility to find and accomplish a solution beyond sending free action shims. While action shimming may debate-ably be an acceptable solution installing them and regulating is part of the solution that they will have to accept too. Andrew Anderson At 04:55 AM 3/5/2007, you wrote: > The negativity you European guys pick up from us in the States is > experience-based and documented; it's not some > sour-grapes, personality-deficit-driven > or ego-driven thing. > > > David Andersen > > > >Hi David. > >I have no direct experience (recent) basis on which to pass judgment >on either claims like this, or those making the claims. So I dont. I >do keep my eyes open tho and tho its perhaps not a popular thing to >say here, it is a fact that this particular forum is the only one in >which I hear this kind of thing very often. And there are even >obvious groupings here. Not a criticism, just an observation from >one who keeps an open mind. I do hear indications elsewhere that >something is amiss with Steinway NY... but then I hear lots of >things that go in the opposite direction here. > >My point is that hem-hawing here gets so TMMOT low guttural that it >rivals the British house of Commons at its worst, and least >effective I might add. And, like I said earlier not only does it >ofte times come off rather badly from a public eye perspective... >but it strikes me that its poor tactics as well... that is if one >wants to get something done about it. > >Documentation ? I have not seen any thing here, or very little that >adds up to legal documentation. Sorry to say so... but just >so. THAT however... WOULD be a better tactics line to take >IMHO. If these things are true to the degree some of you say... >then ... well... pictures... real documentation... are in >order. Otherwise all this by definition ends up being classified as >hearsay, which many readers will intuitively pick up on. Bang... >there went ones own foot. > >Another point... I just noticed tacked on to this thread a complaint >about the tubular action rails. Clearly, and I mean dead on clearly >this is a matter of opinion about what design ideas one likes best. >This has nothing to do with the poor quality claims. When that part >of the market you are actually trying to reach sees all this put >together... and they do...in their way.... well.. you get my drift. > >In anycase.... another point strikes me as true. IF what you folks >are saying is true to the extent it seems claimed here on >Pianotech. Then you all neednt worry a bit. No matter that Steinway >has achieved a greater market share then any branch of any industry >in history.... such quality will sooner or later spell >"demise". That of course can mean either a turnaround.... or a dissapearance. > >With respect >Richard Brekne >
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