Client Care and Spinnet Dampers: HELP!

[ITUNEPIANO at aol.com]

The first thing I do with the customer present is play a chromatic scale  top 
to bottom and a few chords to gauge the general action condition, tune,  
tone, sticky keys, pitch voicing, etc.   Once I open the cabinet I  check for 
missing strings, dampers, pest damage, etc.  I vacuum out  the dust and check 
bridges and soundboard, etc. I have an invoice that lets  me quickly check off any 
issues without writing based on Randy Potter's  invoice.  Any problems are 
pointed out to the customer before I start  tuning along with the estimated cost 
for the service.  That way there  is no way the customer can say I caused 
issues.  If strings might  break, I tell the customer about it, and say I won't 
be responsible for  that.   



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