Phil has a good suggestion. Voicing could very well be the issue - customers speak in generics, and sometimes we have to interpret what they say into what they really mean. Bob. ************************************** Get a sneak peek of the all-new AOL at http://discover.aol.com/memed/aolcom30tour -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20070724/7976405b/attachment.html
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