CA -- going once, going twice, gone ...

[David Love]

Alan:

 

The problem is that you don't know if it isn't going to work because the
block is "compromised with splits, cracks or delaminations" until you try it
and it fails.  At that point, your warranty only creates problems for you.
It may have been a good marketing ploy to get the customer to allow you to
do the job.  But it is unnecessary and offers you no real benefit.  You
could simply say that "In my experience, CA works to reconstitute the block
(or whatever language you choose) and it will only cost you $150 (or
whatever it is that you charge).  It you want a guarantee, then the only
guarantee I can offer is to install a new pinblock which will cost you $7000
dollars-which, btw, happens to be $7000 more than your POS is worth.  How
would you like me to proceed? 

 

My guess is that they will drop the idea of the guarantee and you can squirt
to your hearts content.  

 

David Love
davidlovepianos at comcast.net
www.davidlovepianos.com 

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Alan Barnard
Sent: Thursday, July 19, 2007 9:29 PM
To: pianotech at ptg.org
Subject: CA -- going once, going twice, gone ... 

 

 

.If the block is "compromised" with splits, cracks, or delaminations CA is
certainly not going to fix it, though we may be into a realm where epoxy
repairs that might work.

 

 

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