Wanting to do it right

[Wayne Walker]

My question why did he delivered a piano that was 100 cents flat. The piano
should at least been brought up to pitch before it was sold. Being involved
in situations like this will not help your reputation. You may need this
association but it may be time to cut the ties.
 
Wayne Walker
Piano Tuner / Technician
Musicstop Acoustic Piano Service
264 Herring Cove Road
Halifax, NS, Canada
B3P 1M1
902-221-1540
902-496-0041 Fax
HYPERLINK "http://www.musicstop.com/"www.musicstop.com

-----Original Message-----
From: Steven Hopp [mailto:hoppsmusic at hotmail.com] 
Sent: Wednesday, July 18, 2007 5:54 PM
To: pianotech at ptg.org
Subject: Wanting to do it right


Hello all,
 
I guess I am writing this as a vent rather than a request.  I work for a
well known piano dealer in my area who's business has been around for over
30 years.  I do some warranty tunings and some repair.  The owner has been
like gold to me.  Helping me whenever he can.  Allowing me to work on my own
projects in his shop.  Of course he gets floor and warranty tunings at a
discount so it is very win win.  However,  when it comes to some things he
wants me to cut corners.  For example, I just did a warranty tuning for a
piano he delivered and it was 100 cents flat.  I pulled it up to pitch and
did two tunings that day and plan to do go work on it again as it is already
going flat.  Typical for such a piano.  However, he wanted me to leave it
flat and just do a "touch up" on the tuning.  Also several of the high
treble hammers and one of the bass hammers were sluggish and need some
attention.  I couldn't give it at that time but he now says just spray it
with some WD-40 and it will be fine.  There are other things that he wants
me to do that I just won't do.  I need this association but how do you tell
the guy you won't do some things and still get paid?  If I had left the
piano flat and the lady eventually called another tuner for whatever reason
- I would look like the moron not him.  Just a note in my life.  Any
thoughts and or empathy are welcome.  
 
Steven

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