On Feb 20, 2007, at 10:31 AM, David B. Stang wrote: > > Any advice about the best ways to actually respond? ("Best", as > in, "Keep the customer"!) > Thanks, > Dave Sure. These are simple pleasantries, not serious inquiries. Treat them as such, with a smile; for example, when asked, "How are you?" the correct response is "Fine. Thank you. And how are you?" > "Can I get you anything?" No, thanks. I'm fine. > "You must have good ears" Well, you'll be the judge of that! > "Cool computer with the spinning thing on it! What's it do?" You know, the whole world is computerized. Piano tuners didn't want to be left out! > "My uncle (grandfather, neighbor, third cousin) was a piano tuner. > He had perfect pitch." You don't say! > "Piano tuning is a dying art, isn't it?" Some say so, but there are still good schools where one can learn to do this. > "HOW BAD WAS IT?" Well, no matter, it's better now! Kent
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