squeaky, creaky pedal puzzler---SOLVED!

[Dean May]

I dare say, Ron, that you charge more per hour for your time than some
beginning piano tech. You should, anyway. That isn't screwing the customer,
it is employing the rationale I poorly set forth at 3:00 AM this morning
after the birth of my fourth grandchild. Your higher rates are justified
precisely because you have learned some expensive early lessons. You can get
the job done quicker now.

I certainly did not intend that one should charge on a bill 18 minutes of
time not accounted for. Only that your total charges need to reflect the
expensive lessons learned. 

Dean

Dean May             cell 812.239.3359 

PianoRebuilders.com   812.235.5272 

Terre Haute IN  47802


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Ron Nossaman
Sent: Friday, August 17, 2007 10:40 AM
To: Pianotech List
Subject: Re: squeaky, creaky pedal puzzler---SOLVED!


> If I got a bill from someone and was charged for 18 unexplained minutes, 
> I would have some questions. I think your charges will appear 
> inconsistent if done in this manner. A better way to compensate for 
> experience and training value is simply to have an appropriate billing 
> rate. An appropriate billing rate will fairly compensate you for your 
> expertise, experience and training and your invoices will be consistent 
> and easily understood/explained.
>  
> Terry Farrell


I quite agree. When (not if) I take too long to find some 
problem, and choose not to bill my client the full amount for 
my own ignorance, I also choose not to screw the next guy. 
When I hand the first guy the invoice, someone pays for my 
education then and there - either him or me. My choice.
Ron N