Educating clients, was "What to tell clients"

[John Formsma]

Let me define "success."  (With the way I worded that original
question, it's too vague.)

Has teaching your customers about what "out of tune" sounds like
resulted in them having the piano tuned more often?

JF

On 8/10/07, chuck c <chchristus at earthlink.net> wrote:
> John Formsma said:  Has anyone had success with educating their clients as to what an out
> of tune unison sounds like?
>
>
> John, two things gained from a class in KC this June:
>
> 1. "An educated client is a client for life." (R. Davenport), and
>
> 2. Many clients may be able to hear even .2 cents off, on a unison out of tune, so I try to demonstrate this to interested clients to help them hear when that part of a tuning may go south.  Virtually every piano technician in Mitch Kiel's and Richard Davenport's class (titled:  "Is Perfect Possible....")heard when a unison was out only that much, (demonstrating for the class that the exam standards for unisons are not stringent enough.)
>
> The point being that, IF a client is interested - it's always been beneficial to me to help them learn about their instrument, since     a)better rapport may be established between us, and,  b)they (hopefully) will be more inclined to maintain the piano regularly, (and hopefully by me - that's the 'client for life' part).  Seems to be working, I think...  I'll know when it's over.
>
> Chuck Christus
> Florida
>