Lately, after completing a tuning, clients are asking me "How bad was it?" This seems like a simple question, but how do I tell them that it sounded disgusting, without implying they had a bad instrument? And on the other hand if it sounded fairly good, how do I tell them that I hardly had to move it, without implying my tuning wasn't really needed. This is what goes through my mind as I fumble to answer. What are your thoughts? Respectfully, Chris Rawson,CPT,RPT www.key-leveling.com
This PTG archive page provided courtesy of Moy Piano Service, LLC