Warranty Work Question

[Mark Wisner]

A good rule..........Whoever requests the service pays the bill.
If the customer is sure that the company will pay, they should pay you then re-submit your bill to be reimbursed.



-----Original Message-----
>From: mps at usol.com
>Sent: Nov 2, 2006 9:09 AM
>To: pianotech at ptg.org
>Subject: Warranty Work Question
>
>Greetings...
>
>I am scheduled to repair a piano for a client of mine. I was just 
>informed by them that it was to be paid by the manufacturer/dealer. I 
>was contact via phone with the manufacturing company and they have 
>sent me a form in which to fill out for this repair.
>Now the question...
>I have a very good business reputation with this client and would hate 
>to lose them. I am prepeared [even have scheduled a date, (this 
>Saturday) to make the necessary repairs]. But if the company tells me 
>they can't pay me after all, I am out the money. If I don't pull through 
>on repairing this piano, I could potentially damage an otherwise good 
>business relationship with a client. I am well aware that this is a word 
>of mouth business.
>What would you do?
>Also, this warranty form I need to fill out is asking me to make the call 
>if it is a factory defect or a defect in workmanship of a previous 
>technician. I DO NOT want to point fingers at anyone!
>What is a new technician to do here?  So many variables I guess.
>
>Thank you for your time
>
>Mark
>
>Mark's Piano Service
>mps at usol.com
>