I lost a key, influential customer once because she moved her (crappy little grand) piano under a west-facing picture window. She leaves the lid up. She got a free tuning 3 months after a paid tuning by complaining mightily. When I called for the next tuning, I was talking to an iceberg. On the other hand, I had a client with a very difficult and strong personality (choir director for a 4-piano church I tune) who blew me off when I reminded her of her personal-piano tuning schedule and was downright testy when I saw her in a store months later and asked about it. So I mentally wrote her off, removed her name from my database. Two years went by. She called this morning, sweet as pie, and said she finally had her furniture arranged the way she wants it and, by golly, her piano needs tuning. I'm trying to learn not to take these occasional hits personally--it's tough for me--but people are people. All you can do is do your best, be nice, be professional, be consistent, and be honest. Things work out and life goes on. Alan Barnard Salem, Missouri -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20060523/1518598b/attachment-0001.html
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