The worse condition, the more $$$ to be made. But I ALWAYS pre-qualify the [new] customer on the phone BEFORE going in "blindly". I also let them know that there will be a minimum inspection fee (about 2/3 of my tuning fee) if they decide not to have any work done if my initial inspection determines repair costs will exceed the clients budget. In the initial pre-qualification phone convesation, I also make clear that I do not service "birdcage" pianos, most older players, squares or full sized, pre-1900 uprights. Terry Peterson ----Original Message Follows---- From: "Mike Kurta" <mkurta at adelphia.net> Reply-To: Pianotech List <pianotech at ptg.org> To: "Pianotech List" <pianotech at ptg.org> Subject: Re: Service Refusal Date: Wed, 12 Jul 2006 10:54:31 -0400 Sorry Terry, I took it as you wrote it assuming nothing further was said. How does the old saw go, assume makes an a** out of U and ME....... Mike
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