Service Refusal

[John M. Formsma]

Terry,

 

Unless I start getting hungry, I will follow a policy begun this year. No
more old uprights unless they are current customers or good names like
Steinway, etc.  I don't mind working, but there are so many things needed on
these clunkers that their owners don't want to pay enough for the repairs so
I can "tune it."

 

John Formsma

 

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Farrell
Sent: Tuesday, July 11, 2006 5:39 PM
To: pianotech at ptg.org
Subject: Service Refusal

 

I had a first today. I went to an appointment and refused to tune a piano.

 

1908 Cable upright. The piano had the tubbiest/deadest bass strings I have
ever heard, bass bridge was cracked and forward pins were migrating, dampers
missing, half the hammers were bobbling, extremely rusty strings (home was
subject to Hurricane Charlie damage), loose tuning pins, etc., etc. (need I
say more?).

 

I've never had to do it, but I refused to tune her piano. I've certainly
seen similar and worse pianos, but the owner's have understood that the
piano was toast (even when it was a family heirloom). This lady wanted the
damn thing tuned. Amazing.

 

I told her: "Sorry, call somebody else."   :-(

 

What a bummer appointment. I don't have very many of those...... :-)

 

Terry Farrell

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