Thanks Ron. :)
Marshall
----- Original Message -----
From: <ronmay_rpt@bellsouth.net>
To: "Pianotech List" <pianotech@ptg.org>
Sent: Friday, January 27, 2006 10:08 AM
Subject: Re: Re: GAINING CONFIDENCE FOR MARSHAL
> TERRIFIC MARSHALL
>
> AS SOON AS YOU CAN ARRANGE IT----TAKE THE TUNING TEST AND DON'T BE
> CONCERNED. EVERYON IS PULLING FOR YOU. YOU ARE GOING TO GET THERE.
>
> RON MAY
>>
>> From: pianotune05@comcast.net
>> Date: 2006/01/27 Fri AM 09:55:32 EST
>> To: Pianotech List <pianotech@ptg.org>
>> Subject: Re: GAINING CONFIDENCE FOR MARSHAL
>>
>> Hi Ron,
>> i"m anxious to join thePTG, and yes, can't wait until I master the
>> repairs as well so I can become an RPT. That's my goal by all mean, and I
>> can hardly wait. The awesom part is, when I went out of town a couple of
>> weeks ago, the RPT there said that I was well on my way after hearing me
>> tune a temperment, and said that aside from his small tweak, it was very
>> good, passing if I were taking an RPT exam. Isn't that encouraging.
>>
>> I use our city bus system, and today I'll be out and about headed to the
>> thrift store to work on strip muting a Jansen verdical piano and tuning
>> it. If I see a church along the way, I'll stop and hopefully someone
>> will be there. I like the in person approach, but it makes me nervous at
>> the same time, an eye sight issue I think.
>> Marshall
>> -------------- Original message --------------
>> From: <ronmay_rpt@bellsouth.net>
>>
>> > Hi Marshall and all you other associates
>> >
>> >
>> > When and if you get involved with your PTG group. Get together with one
>> > of your
>> > old RPT tuners, someone that has tuned at least 10 years. Have them
>> > listen tO
>> > your tuning and if they say you are any where ready, go spend the (I
>> > Think
>> > $90.00) and take the RPT tuning exam. The people giving the exam have
>> > only your
>> > interest at heart and it will be the best money you have spent learning
>> > your
>> > trade. Don't expect to pass it the first time through. Look at it as a
>> > learning
>> > experience. As I recall about half fail it the first time. But you will
>> > come out
>> > of the testing knowing your weak and strong areas. In other words the
>> > areas that
>> > you need to concentrate. When you pass the exam you will receive a
>> > burst of
>> > confidence the likes of which is hard to describe. You will probably
>> > find as I
>> > and many other RPTs have discovered your income will immediately jump
>> > for no
>> > other reason than the confidence you eminate and have in yourself. YOU
>> > ASSOCIATED THAT ARE JUST DRAGGING YOUR FEET ARE HURT!
>> > ING NO ONE BUT YOURSELVES.
>> >
>> > As for phone solicitation, I have done my share. It isn't fun. I don't
>> > like it
>> > when someone calls me cold. I usually just hang up and it is deflating
>> > for the
>> > one making the call.But remember Marshall, It isn't a cold call if
>> > someone else
>> > opens the door for you such as ("HELLO MRS JONES, THIS IS MARSHALL, I
>> > JUST TUNED
>> > A PIANO FOR YOUR FRIEND MRS. SMITH AND SHE TOLD ME YOU HAVE A PIANO AND
>> > MAY NEED
>> > TO HAVE IT TUNED. IF THAT IS SO, COULD i HELP YOU WITH THAT.") The
>> > phone call is
>> > no longer cold Mrs. Smith told you to call.
>> >
>> > Another trick I used in the beginning was to go to the criss cross
>> > directory at
>> > the library and write down the names and address of four or five homes
>> > around
>> > that ones that I would be tuning. I would then either call them or send
>> > them a
>> > card telling them I was going to be in the area. There were times that
>> > I tuned
>> > three pianos on one street in a given day.
>> >
>> > As the man said "Have a Plan and Work the Plan.
>> >
>> > Good Luck Marshal We are all watching you.
>> >
>> > Ron May,RPT (AND VERY PROUD OF IT)
>> > >
>> > > From: "pianotune05"
>> > > Date: 2006/01/27 Fri AM 08:11:09 EST
>> > > To: "Pianotech List"
>> > > Subject: Re: prospecting for customers from an old pro
>> > >
>> > > Hi Ron,
>> > > Thank you so much for your insight. I like your ideas especially of
>> > > walking
>> > > into a church, school etc. What is yoru take on cold calling by phone
>> > > as
>> > > well? Maybe you mentioned it, but I didn't see a post about what you
>> > > were
>> > > taught about cold calling. I'm going to that thrift store today to do
>> > > a
>> > > practice tuning on a Jansen, if I see a church etc. I'll try that
>> > > approach
>> > > and stop by. I"ll let you guys know what happened.
>> > > Marshall
>> > > ps. I agree with you about being late and telling them. Since I use
>> > > our
>> > > city bus system, I explain to anyone I meet whom I give a card to
>> > > that I
>> > > don't drive, etc, and they seem understanding and appreciative at the
>> > > same
>> > > time.
>> > > ----- Original Message -----
>> > > From:
>> > > To: "Pianotech List"
>> > > Sent: Thursday, January 26, 2006 10:59 PM
>> > > Subject: prospecting for customers from an old pro
>> > >
>> > >
>> > > > OK Marshall and list
>> > > >
>> > > > Now you are in my ball park from another life.
>> > > >
>> > > > Over my past many years I've done a number of things and 2nd only
>> > > > to being
>> > > > one of the last students of Braid White one of my biggest assets in
>> > > > this
>> > > > business has been sales and prospecting skills learned in several
>> > > > sales
>> > > > positions. The best being the Life Insurance Industry and a lot of
>> > > > training from a fellow every good salesman knows by the name of
>> > > > Dale
>> > > > Carnagie. This training has helped me in building two very good and
>> > > > successful piano service businesses. One in Columbus, OH and now
>> > > > again in
>> > > > Vero Beach,FL and continues to help me everyday in this business.
>> > > >
>> > > > First of all the best sourse of business be it piano tuning or
>> > > > selling
>> > > > cookies is that of a third party influence. Otherwise known as a
>> > > > referral.
>> > > > Marshall you should never leave anyone's home without the name of
>> > > > several
>> > > > of your customers friends that own pianos. "Mrs. Jones, I am just
>> > > > beginning my piano tuning business and I need your help, Can you
>> > > > give me
>> > > > the names of a couple of people you know that own pianos and may
>> > > > need them
>> > > > tuned" Once you get them it is simple to call or send a card to the
>> > > > referral and say "I tuned your friend Joe's piano and he suggested
>> > > > I
>> > > > contact you"
>> > > > When you get good enough to take care of Piano Teachers, ASK FOR a
>> > > > referral to their students and give them a bunch of cards. IF YOU
>> > > > DON'T
>> > > > ASK-YOU PROBABLY WON'T RECEIVE
>> > > >
>> > > > Second nothing takes the place of a cold call. As you are driving
>> > > > down
>> > > > the street and pass a church or private school, Walk in the door
>> > > > with your
>> > > > card in hand. Ask for who ever is in charge of the music department
>> > > > or
>> > > > pianos tell them what you do and ASK FOR THEIR BUSINESS. I
>> > > > guarantee you
>> > > > that no other technician has done that.
>> > > >
>> > > > Third make up a simple post card with your advertisement on it and
>> > > > mail it
>> > > > to all the churches, nightclubs schools, etc.
>> > > >
>> > > > Fourth Take care of your customer like they are GOLD because they
>> > > > are.
>> > > >
>> > > > If you do these things, you will be further business wise in 1 year
>> > > > than
>> > > > most will be in 5.
>> > > > That is one reason that 20% of the salesforce sells 80% of the
>> > > > merchandise.
>> > > >
>> > > > Fifth: Get Dale Carnagie's book "How to win friends and influence
>> > > > people
>> > > > and practice what it says.
>> > > >
>> > > > Sixth: Do what my kindergarten Sunday School Teacher taught me to
>> > > > do with
>> > > > my first Bible lesson:
>> > > > "Do unto others as you would have them do unto you" If you are
>> > > > running late for an
>> > > > appointment, call them etc. etc. etc.
>> > > >
>> > > > Good Luck Marshall
>> > > >
>> > > > Ron May, RPT
>> > > > Vero Beach
>> > > >>
>> > > >> From: "pianotune05"
>> > > >> Date: 2006/01/26 Thu PM 10:24:57 EST
>> > > >> To: "Cy Shuster" , "Pianotech List"
>> > > >>
>> > > >> Subject: Re: prospecting for customers
>> > > >>
>> > > >> Cy,
>> > > >> Thanks. Do I need to be a member to access it? My membership app.
>> > > >> is in
>> > > >> progress everyone. I"m excited.
>> > > >> Marshall
>> > > >> ----- Original Message -----
>> > > >> From: "Cy Shuster"
>> > > >> To: "Pianotech List"
>> > > >> Sent: Thursday, January 26, 2006 9:51 PM
>> > > >> Subject: Re: prospecting for customers
>> > > >>
>> > > >>
>> > > >> > Marshall,
>> > > >> >
>> > > >> > The PTG has a "Business Resource Manual" that answers many of
>> > > >> > your
>> > > >> > questions:
>> > > >> > https://www.ptg.org/store/product_info.php?cPath=26&products_id=74
>> > > >> >
>> > > >> > --Cy--
>> > > >> >
>> > > >> >
>> > > >> >
>> > > >> > _______________________________________________
>> > > >> > Pianotech list info:
>> > > >> > https://www.moypiano.com/resources/#archives
>> > > >>
>> > > >> _______________________________________________
>> > > >> Pianotech list info: https://www.moypiano.com/resources/#archives
>> > > >>
>> > > >
>> > > > _______________________________________________
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>> > >
>> >
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>>
>
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