Freebees-

[pianolady50@peoplepc.com]

>

>
>
> Hi, Debbie
>
> It is, admittedly, a little white lie -- but when I was very new in the
> business I did it that way. It sure beat cold calling,

Never thought of it as a white lie.  I *was* very busy.  Just not with
tuning!
And to the following statement you made...sounds like my life!  Never have
done floor tunings, but was the "can be counted on, diplomatic one"  who
would keep the customer happy.  Especially when "no.1 tech" made them mad
and wanting to return the piano!  It's so much easier to do good work, not
badmouth anyone, and leave with a happy customer thinking they have made a
wonderful choice in their purchase (and their new tech)!

Debbie
> Confession Time:
> I used the same approach with a fairly miserable store, whose manager
> wanted to beat down my warranty tuning price from its already abysmal
> rate.
>
> "So, how's your business -- don't worry, it takes time to get it going
..."
> "I'm way too busy!" I replied, when I had tons of leisure, but I already
> knew about being underpaid and taken for granted by stores.
> They ended up getting some other flunky for the floor tunings, and
> would send me out on the "special" jobs, such as where somebody
> else had failed at a repair, or the better quality pianos
> (there were a _few_) or the store had put off scheduling the
> warranty so long (hoping that some of them would never happen at
> all) that some irate customer would say, "Tune this thing now, or
> you can come pick it up off the street on Monday."
>
> Suited me. The irate customers never were, once they finally
> got called. The store thought I was incredibly diplomatic.
> It didn't take a whole lot -- _I_ wasn't the one who had put
> them off, after all.
>
> sssnn
>
>