----- Original Message ----- From: "Susan Kline" <skline@peak.org> > > If you're going to attempt to manipulate customers, try the opposite tack > -- "Be sure to call at least three weeks in advance, especially around the > holidays ..." > > ssssssssssssssssssssssssssssnnn You bet! I usually use the two week method, though. For my "very good, I like a lot" customers, I will always manage to accomodate even with a "well it's earlier (or later) in the day than usual - but for you..." When I first started in the business and had a *very* open schedule I still would say something like - "the first openning I have is next week at ...." Debbie L.
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