Build a good tuning, and repairs which stay repaired -- relax and forget about the rest of it, the fussy charges, the contracts in case of no-shows, the discounts for booking the next tuning on the spot, the reminder cards, the call-backs, the big display ad, the business name starting with AAA, the chatty little newsletter sent to everyone twice a year "it's time for your darling piano's next tuning" <barf> -- just toss all that time-wasting irritating trivia -- they will come. Really, think about what message you are sending out. Even just a pen with your name on it -- "This is someone who was short of work for so long that he decided to shell out money for advertising. Either he is brand new to the trade, or his work is bad enough that he doesn't get much repeat business. He expects me to throw away his card and forget his name." People are naturally polite; they'll respect your professional dignity by taking your freebee and thanking you -- but they'll react to the hidden message just the same, maybe not even realizing why they aren't really sure they want you back. If you're going to attempt to manipulate customers, try the opposite tack -- "Be sure to call at least three weeks in advance, especially around the holidays ..." ssssssssssssssssssssssssssssnnnn
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