Dave Bunch's advice

[VOCE88 at aol.com]

I will see your Amen - and raise you 2 Hallelujahs!

Rich Galassini
Cunningham Piano Co.
(800) 394-1117
Adding an amen to this response,
Ruth Phillips
info at alliedpiano.com
 
 
 
After reading some of your responses, I thought I would play devil's advocate 
for the dealers.. Yes, there are shady, disreputable dealers out there. I 
have had the good fortune of working for good dealers that genuinely want their 
customers to be happy. There have been times when these dealers have sold bad 
used pianos that had problems that they really did not know about. They are 
salesmen, not technicians. In every case, they have made good on repairs after I 
have brought them to their attention. The key here is to bring the problems to 
the attention of the dealers, NOT the customer. I have had dealers send me 
150 miles to service pianos sold at a remote sale because they live in fear of 
tuners that just love to point out defects on their new purchases and at the 
very least imply that the dealer was trying to cheat them on the deal. If you 
KNOW your dealer is treating customers unfairly, then all bets are off and it 
would be in your best interest to discontinue your assoc!
 iation with them in order to protect your own reputation. However, if it is 
possible that the dealer was not aware of the severity of the piano's 
condition, then give them the benefit of the doubt and let THEM know of the problems 
first.
 
Dave Bunch
 
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