Acrosonic w/ bass bridge (Ethics) question

[David Andersen]

> Julia----this is the best, most enlightened response yet, IMHO. Bring it to
> the dealer first; if the dealer gets nuts, blames you, tries to weasel out of
> it, and yoy stick around, you are devaluing yourself, and then the perception
> by the public and your peers, unfortunately, is that you are the same kind of
> person.
> 
> Steep learning curve, huh?
> 
> We¹ve all been there, my dear.  I¹ve felt this mess before in my life.
> Best wishes,
> 
> David A.
> 
> 
> 
> 
> After reading some of your responses, I thought I would play devil's advocate
> for the dealers.. Yes, there are shady, disreputable dealers out there. I have
> had the good fortune of working for good dealers that genuinely want their
> customers to be happy. There have been times when these dealers have sold bad
> used pianos that had problems that they really did not know about. They are
> salesmen, not technicians. In every case, they have made good on repairs after
> I have brought them to their attention. The key here is to bring the problems
> to the attention of the dealers, NOT the customer. I have had dealers send me
> 150 miles to service pianos sold at a remote sale because they live in fear of
> tuners that just love to point out defects on their new purchases and at the
> very least imply that the dealer was trying to cheat them on the deal. If you
> KNOW your dealer is treating customers unfairly, then all bets are off and it
> would be in your best interest to discontinue your association with them in
> order to protect your own reputation. However, if it is possible that the
> dealer was not aware of the severity of the piano's condition, then give them
> the benefit of the doubt and let THEM know of the problems first.
>  
> Dave Bunch


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