Repair and Tuning of Estey Baby Grand

[Joe And Penny Goss]

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Hi Robert,
Please take no offense, but join PTG and start attending meetings and =
classes offered at conventions.
You show good instincts in your post and I can relate to your present =
situation as I was once there also.
Looking at the parts for missing felts and things may enable you to get =
the key to function but other parts such as springs and regulation =
distances are sometimes so small in their differences, that it is =
impossible to detect any thing wrong by looking. Only the knowledge of =
what it should do for each action assembly sometimes solves a problem.
Depending on your relationship with the piano owner,  explain what they =
should expect of your efforts. Remember the doctor should do no harm =
idea and do the best you can.
I use to give the warning that if I did not fix it there would be no =
charge.
Good luck
PS Randy Potter,     Google that name <G>
Joe Goss RPT
Mother Goose Tools
imatunr@srvinet.com
www.mothergoosetools.com
  ----- Original Message -----=20
  From: Robert Finley=20
  To: pianotech@ptg.org=20
  Sent: Sunday, September 25, 2005 7:43 PM
  Subject: Repair and Tuning of Estey Baby Grand


  I have been asked to tune someone's Estey baby grand piano. The owner =
told me that one of the notes on the piano doesn't work, but I have =
absolutely no information about the problem, and will have to wait until =
I see and inspect the piano. I assume I will have to fix the problem =
before I start the tuning, but wonder how I should approach this.=20

  I presume I will take the action out, compare the action of the faulty =
note with its neighbor's, and diagnose and fix the problem. I am not =
sure what supplies and parts I should bring along in order to repair the =
note. There could be dozens of reasons why the note doesn't work, =
involving any of dozens of parts. Maybe there will be a broken part that =
cannot be repaired, and a new one has to be ordered (if it is even =
possible to get replacement parts for this brand of piano or something =
close), so the problem couldn't be fixed there and then. Please could =
you advise me how I should deal with this problem so that I can keep the =
customer satisfied and happy? Thank you very much.=20

  Robert Finley
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