This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment No, you are not being unreasonable. I would not make a second trip for free-I'm not sure I'd make a second trip at all. This is a piano that = has not been tuned for several years, it's a crappy piano that will sound = like crap no matter how you tune it, they are not likely to tune it again for several more years, they live twenty mile away. No great loss. Tell = her to have her know-it-all brother to give you a call and tell you what's = wrong, just for fun. Somebody who "used to tune a bit" isn't generally in a = good position for criticism. Good riddance to bad rubbish. Isn't it funny = how it's always the people with the crappiest pianos who never tune them = that always complain? Don't you wonder how they lived with it for so many = years untuned? =20 =20 David Love davidlovepianos@comcast.net=20 -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On = Behalf Of Dave Bunch Sent: Monday, October 24, 2005 2:17 PM To: pianotech@ptg.org Subject: No show=20 =20 Hello-=20 =20 Well, I've seen some venting about difficult customers lately so I will submit a story here just to double check my policies. I do want to be = fair. =20 I tuned a Kimball console last week that had been neglected a few years. = A bit flat, but not much. I finished up, collected the fee and left. The = next day she calls me saying that her brother came by and didn't like the = sound of it. He apparently used to tune a bit, and told her that she should = get me back out again. Fortunately over twenty years, these calls are rare, so = I said I would come back and there would be no charge, even if it needed retuning. =20 I schedule a time, drive forty miles round trip, and she stands me up. I waited a half hour and left. I could have tuned another piano during = that time. When I get home later there is a message on the phone apologizing = for missing the appointment. I called her and she said a couple of her day = care kids were lost in a corn maze for an hour and a half, when at this point = a kid chimes up in the background "We weren't lost!" The story sounded = fishy but either way, I took a loss on it. I told her at that point I was = still willing to check out her piano and work on it if needed at no charge, = but that I can only make one free trip out there. If she wanted to make = another appointment, there would be a minimum service charge. She went ballistic = and said that was a lot of money when the job wasn't done right the first = time! =20 Am I being unreasonable? Lets even assume that whatever is wrong with = the piano is my fault. How many times should I block out a time and absorb = the mileage to go there for free? =20 OK, I'm done now. =20 Dave Bunch ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/ca/0b/3f/7b/attachment.htm ---------------------- multipart/alternative attachment--
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