voicing tracks?

[Andrew and Rebeca Anderson]

Hear! Hear! Joe has nailed this one on the head.
I've known of some dealerships, especially for 
more affordable PSOs, who nicely prep their floor 
pianos.  When they sold a piano they sent the one 
in the shipping crate out back in 
storage.  Passes all the cost of prep and 
stabilizing the tuning to the customer, they still charged the market rate too.
Got to let your customers know how to ensure the 
piano they receive is the piano they agreed to buy. SERIAL NUMBERS.

Andrew

At 11:03 AM 10/20/2005, you wrote:
>Hi Michael,
>A warning should be given to any coustomer we work with, to record the S# of
>a piano that they have played, liked and purchased. So that they get the
>piano that they chose and not another replacement piano.
>Joe Goss RPT
>Mother Goose Tools
>imatunr@srvinet.com
>www.mothergoosetools.com
>----- Original Message -----
>From: "Michael Musial" <neeper99@hotmail.com>
>To: <pianotech@ptg.org>
>Sent: Thursday, October 20, 2005 9:19 AM
>Subject: voicing tracks?
>
>
> > >Hmm, I've never seen anything like that from vice-grips.  But I've never
> > >squeezed from that direction either.  Those tracks are interesting--wait,
> > >could there be an alien in our midst?  :-)
> >
> > >If the piano is new (or is it merely a <new>-to-the-customer piano), why
> > >hasn't the dealer been contacted?  Did the voicing change significantly
> > >from
> > >the time it was heard on the showroom floor (taking in account the
>changes
> > >in rooms)?
> >
> > I first thought of vice-grips too but there are no marks on the other side
> > of the hammer and nothing seems mushed or mushroomed.
> >
> > I just looked at this piano yesterday.  The customer had already called
>the
> > store where she bought it and someone is coming to look at it.  She wanted
> > me to look at it first, since the person coming is being paid by the
>store.
> >
> > I was 98% sure these hammers were messed with in some way, but those
> > parallel lines were so weird I first thought I would check if anyone else
> > had seen anything like this. They are so perfectly spaced and centered on
> > each hammer.
> >
> > I feel I should suggest to her that she try to return the piano, or at
>least
> > get the hammers replaced.  Seeing the results of my attempts to brighten
>one
> > hammer, I told her not to listen to any company line about the hammers
> > brightening up after being played for a while.  I hope the person that
>comes
> > does not try juicing the hammers.....
> >
> > Yea, the customer says the piano did not sound like this on the showroom
> > floor.....
> >
> > Michael Musial
> >
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