Problems with Schaff - beware!

[David Love]

Do you mean they wouldn't take the items back and give a credit or that they
wouldn't pay for the return shipping?  You should be able to return items
for credit.  If it was your error in the entry then I can see why they
wouldn't want to pay for the return shipping.  

David Love
davidlovepianos@comcast.net 

-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf
Of Wally Scherer
Sent: Wednesday, October 12, 2005 7:05 PM
To: pt
Subject: Problems with Schaff - beware!


Hi Everyone,

If you are like me, you order a good deal of your
piano supplies from Schaff Piano Supply in Illinois,
USA. I have been their customer for many years and
have nearly always been very pleased with their
products and service.

Recently I have enjoyed the convenience of ordering
from their web page. They have a place for the stock
number and a place for a description of the item. I
assumed that they would check to make sure the two
match, but I just found out that the "description"
column on the order form has ABSOLUTELY NOTHING to do
with the order processing.

What happened was that I accidentally put in the wrong
stock number on two items, even though the
"description" column stated exactly what I wanted.

Schaff would not accept ANY RESPONSIBILITY for not
checking the number against the description, and hence
will not pay for the return of the items. Fortunately
for me they are not expensive items.

So, please, before you send in an order on their web
page, be SURE to double check the stock number,
because the description is completely ignored!



Wallace T. Scherer, Piano Technician, Music Educator
Piano Tuning & Repairs, Piano Lessons, Edwards String Covers P.O. Box 4121,
Lantana, Florida, 33465
Phone: 561-432-4121
Web page: http://www.angelfire.com/biz6/afinetune


	
		
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