Rebuilding Ripoff

Farrell mfarrel2@tampabay.rr.com
Thu, 6 Oct 2005 17:55:07 -0400


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I know. We've all seen 'em. But I still am dumbfounded each time I run =
across a really bad one like the following:

Went to tune a 90-year-old Schubert microgrand today. Lady said it was =
hard to control the action. I told her it was because her action had 90 =
years worth of wear (except for new keytops) and was way out of =
regulation- likely never regulated. Brought it to my shop today for a =
full action regulation and refurbishing.

The piano had been recently refinished (no grain filling, no rub-out), =
restrung (no bridge work, coils half-inch above plate, coils not tight, =
etc.) and most damper felts replaced (several were orginals or used, a =
couple flat felts in bass, lengths very irregular, etc). Original =
pinblock, no bridge work, action completely original and never regulated =
(key leveling looked like I-75 going into the foothills of the =
Appalacian Mountains), keypins are severely rusted - key bushings are =
toast.

Lady told me the piano had been "completely rebuilt" 8 years ago. It had =
been subject to some water damage and their insurance paid for the =
"complete rebuild". And she thought it was a good deal because the =
rebuilder said the replacement value was $14,000 and he was only =
charging $9,000 for the rebuild. Before she told me those fees, she =
asked me what had been done to the piano (after I told her the action =
was all original) and what I would have charged for the work that had =
been done. I told her it had been refinished, restrung and new keytops =
installed - that's all -  and that if I were to do those tasks as had =
been done, I would charge about $3,500. She appeared somewhat =
shell-shocked.

What a ripoff. Sad.

Terry Farrell
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