Dampp-Chaser Training

[David Vanderhoofven]

Hi Matthew,

Several Ideas,

1.  Leave the warranty information from Dampp-Chaser in a conspicuous spot 
where the customer will see it.  The warranty page contains very complete 
operating instructions.

2.  Call the customer and explain what needs to be done to maintain the 
system.  (Keep it plugged in, add water, add humidifier treatment, change 
moisture pads regularly, cleaning the humidifier tank)

3.  Make a short appointment to come back and visit with the customer and 
explain the system.   (Value Added Service)

4.  Mail the customer a page of instructions.

5.  Explain the system when you come back to the piano to check it 2 to 4 
weeks after installation of a Dampp-Chaser system (You did pre-schedule the 
follow-up tuning, right?)

Hope this helps!

David Vanderhoofven
Registered Piano Technician

At 12:01 PM 3/16/2005, you wrote:

>Hello,
>
>Have many of you been in a situation where you go and install a complete 
>dampp-chaser system, and when you are finished, the owner is not home, so 
>you cannot train him/her in the care and maintenance of the system?  What 
>do ya'll do in this scenario?
>
>
>
>Matthew Todd
>Todd Piano Works
>Piano Tuner/Technician
>Tuning - Repairing - Regulating