special tuning request..how do you do it?

[Aart in America Piano Services]

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Hello to All.

I'm a new associate member.  (November 04)
Could someone please advise me what is the standard charge for tuning.
Also, what is an appropriate charge for traveling out of your area?

Thanks,
Aart


On Mar 11, 2005, at 7:08 AM, Jim wrote:

> Brian
> =A0
> Many good points being made . .=A0 I'll add an old 'sales' axiom . . .
>  =A0
> "two people are negotiating . . . the one who wants 'it' least . .=A0=20=

> wins " . . . has the upper hand I guess.
> =A0
> They 'absolutely ' want the piano tuned . . . you 'probably' want the=20=

> business . . .=A0=A0
>  =A0
> I have done a few of those really late jobs for our local theatre, and=20=

> high school . . .they are very grateful . .
> =A0
>
> Jim Kinnear
> "A man is about as big as the things that make him angry." -- Winston=20=

> Churchill
> =A0
> =A0
> ----- Original Message -----
>  From: Tom Servinsky
> To: Pianotech
> Sent: Friday, March 11, 2005 5:24 AM
> Subject: Re: special tuning request..how do you do it?
>
> Brian wrote:I have received a request to tune a piano the Saturday=20
> evening before Easter, around
> 10 p.m., after the church has completed an Easter play.=A0 They wish =
to=20
> have the piano ready for the Easter morning service.=A0 The church is=20=

> located out of town and has been a regular customer.
> =A0
> Brian
> It all depends on how much you want to keep this account. You are in=20=

> between the "rock and the hard place" situation.
> If you do it, you have to apply some level of holiday and after hours=20=

> rate=A0as this is an out of the ordinary request. It=A0 comes to =
reason=20
> that your time is valuable and their request is unique. On the other=20=

> hand ,if you don't do it, then you run the risk of loosing the=20
> account.
> Personally, I would be bold and make your point loud and clear that=20
> their request is one which comes with a major service call fee ( at=20
> least 2x your rate) and then put the ball back in their court.=A0=20
> Although I do a lot of unusual hour-tunings due to concert work=A0being=20=

> my main gig, I make it quite clear that very late hour work comes with=20=

> a price tag. If they re willing to pay for it, they'll ask for my=20
> service.=A0If not, they won't. Simple is that!
> =A0
> Tom Servinsky
> ----- Original Message -----
>  From: Brian Doepke
> To: Pianotech
> Sent: Thursday, March 10, 2005 8:01 PM
> Subject: special tuning request..how do you do it?
>
>
> Hello list,
>
> I have received a request to tune a piano the Saturday evening before=20=

> Easter, around 10 p.m., after the church has completed an Easter=20
> play.=A0 They wish to have the piano ready for the Easter morning=20
> service.=A0 The church is located out of town and has been a regular=20=

> customer.
>
> What are some of your practices regarding additional fees for such a=20=

> situation?
>
> =A0=A0=A0=A0=A0 Brian P. Doepke
>
> =A0=A0=A0=A0=A0 A.A.A. Piano Works, Inc=A0
>
> =A0
>
Aart P. Markenstein

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