I suggest we all keep a folder in our emails, derived from these discussions, called "Steinway complaints", or some such. Then, the next time a naive citizen ( or potential buyer ) says "But aren't Steinways the best pianos in the WORLD ?!?!" ( which happens to me frequently ) we say absolutely nothing. Just request that person's email, and downlaod the whole folder to them ! When S&S gets wind of this, they'll clean up their quality control PDQ, I'll bet, and start making great, more-or-less uniform pianos once again! Thump --- David Renaud <drjazzca@yahoo.ca> wrote: > You wrote: > David R has made this public. Assuming his > assessment > and observations are correct, what does it > mean for any of us (or our clients) if we cannot see > this situation successfully resolved? > David Skolnik > ------------------------------- > > Good questions. > > My observations were followed up by my booking 2 > other RPTs, independently to follow up. Both saw and > confirmed the results firsthand. Thus I have some > degree of confidence that I am on track here. > > Someone asked about crown. Yes there is crown left > on the board. It bas been suggested by more then one > person that perhaps the bridge was carved this > way.... > ...inverted slope. Especially since even the bass > bridge is inverted. I have seen stranger things. > > To me, the problem itself questions not the > company's quality, stuff happens, everyone messes up > from time to time...everyone. It is all about how > one handles the problems when they do occur. Every > technicians, and cooperation has had problems, not > everyone wants responsibility. > > So, they are sending someone next Thursday. > I will look forward to reporting on the outcome > Thursday night. > > Let me say on another note. Without support as > demonstrated my by Chapter PTG members, these > opportunities to learn through problems over the > years > would never be so educational, and I would have > never > come to the place I am now in my business. > The support structure I have experienced, > and the pool of collective knowledge are my top 2 > reasons to respect PTG. > > Thank You > Dave Renaud > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam > protection around > http://mail.yahoo.com > _______________________________________________ > pianotech list info: > https://www.moypiano.com/resources/#archives > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com
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