<< Here's the question: who do I give the bill to? I don't feel it's the customer's responsibility, as it's virtually a new piano, with no environmental factors involved that could possibly cause such changes in regulation as to render the piano virtually unplayable. Should it be the dealer, who really doesn't prep the pianos particularly well? Normally, this particular brand comes into the store in very good shape with need for only minimal tweaking. And given the price paid by the customer, the store was likely even less inclined than normal to service the piano thoroughly. Greetings, A little advance communication with the dealer would have made all this a no-brainer, you would have known who you were working for before you began the work and they would have known they were going to pay. Now that you have made the investment of your time, you will have to sell the dealer on accepting that it was in his best interest that you did that. Was there a warranty? What sort of dealer is involved here? One that simply sells product or one who cares about how the instruments perform? Some kind of agreement with the potential warrantor(?) will make these situations a lot easier to deal with. Good luck, Ed Foote
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