This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Great answer. I've never had one turn into thousands, but have definitely turned some tunings into very good paying work. Quite gratifying when that happens, because it tells me that my demeaner was such that the client seemed to trust my judgement , and when the client is satisfied with the final result, we're both pleased, and my time was profitable. Enjoyed your post. Carl Alan Barnard wrote: > I'm not sure I exactly understand what you're asking but I'll respond ... > > Only on one occasion did I do extra work without pre-agreement. That > was a major pitch raise when the piano owner was not there when I > arrived (another family member let me in). When I gave her the bill > she freaked, it was very ugly. On the other hand, she was very upset > about something from the moment she walked in the door--I was just the > last straw, as it were. > > In this case, I had pretty much carte blanche but only charged her for > the tuning and PR, the rest was just piddley adjustments, a little > hammer fitting, etc., that I do as part of tuning anyhow, if there is > time. > > I have, on many, many occasions turned a "normal tuning" into a 2 or 3 > hundred dollar job. On about five occasions, I turned them into 2 and > 3 thousand dollar jobs. I DO sell work, but I don't twist arms. Here > is the situation, here are the needs, here are your options, this > is how your piano could be, here are the economic issues as to now and > future market value of the piano, etc. You don't have to be a good > salesman, really, you just have to open your mouth. Same thing on > selling caster cups, Dampp-Chaser systems, and so forth. > > You present, they say yes or no, you make more money, they get a > happier piano. Win, win, win. Never think of selling as something > where the customer loses if you "win" -- that's for shysters. Good > selling is just presenting need, information, options, long term > benefits, etc. > > Alan Barnard > Salem, Missouri > > ----- Original Message ----- > > From: carl teplitski <mailto:koko99@shaw.ca> > To: Pianotech <mailto:pianotech@ptg.org> > Sent: 12/20/2005 1:29:44 PM > Subject: Re: Unintended Results > > Did you and customer agree on the need and actually start the work > immediately ? > Were you able to give her an idea how much job would cost ? In my > experience, > most people are not that quick to agree to a job which would > come to much more > money than a tuning, on the first visit . Though it has happened > to me , also, but a normal > tuning turning into a $ 2 or $ 300.00 job, is not the usual > occurance. Maybe I'm not that > good a sales person. Just curious. > > Carl / Winnipeg > > > > Stéphane Collin wrote: > >> hihi >> nice story >> >> Stéphane. >> >> ----- Original Message ----- >> From: Alan Barnard <mailto:tune4u@earthlink.net> >> To: Pianotech <mailto:pianotech@ptg.org> >> Sent: Monday, December 19, 2005 7:57 PM >> Subject: [Norton AntiSpam] Unintended Results >> >> Had a new customer on a referral from a referral from a >> referral from a referral--always gratifying. Arrived to find >> a crummy old Wurly console in bad shape. But since the >> customer (wife of an Army colonel which explains the >> reference to "one more move") is a good player and is in this >> chain of referrals, I took pains to make necessary repairs, >> minor regulation, a little tone work, pitch raise and >> two-pass tuning. It ended up a much happier piano than when I >> arrived. During the job, she asked if I knew of a decent >> grand for sale. We discussed several options, including a >> beautiful S&S M that I know is for sale at a decent price. >> She got excited and wrote down all the info I was giving her. >> Today I got the following note in the mail ... >> >> >> Screwed up again!!! >> >> I had a chance to get a much nicer piano in my customer base >> and messed it up by making her piano acceptable to her. Rats. >> >> Only kidding ... sort of. >> >> Alan Barnard >> Salem, Missouri >> >> > ---------------------- multipart/alternative attachment --Boundary_(ID_ha/FOvHRqjfJFcSdHlYY7w) An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/c3/fb/3a/8e/attachment.htm --Boundary_(ID_ha/FOvHRqjfJFcSdHlYY7w) A non-text attachment was scrubbed... Name: not available Type: image/jpeg Size: 67031 bytes Desc: not available Url : https://www.moypiano.com/ptg/pianotech.php/attachments/bb/68/e2/3d/attachment.jpe --Boundary_(ID_ha/FOvHRqjfJFcSdHlYY7w)-- ---------------------- multipart/alternative attachment--
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