who's responsible?

[Greg Newell]

Terry,
         You can rationalize it any way you choose to. It's no skin off my 
nose. You asked for advise or opinions and I gave you mine. I know what I 
would do. If that doesn't fit within your own personal overall scheme of 
things that's fine. Do what you feel is best and either way learn from it.

best,
Greg


At 11:30 AM 12/15/2005, you wrote:
>Ok, here is what I feelis a good analogy. A refrigerator repairman has 
>spent a few hours servicing a fridge, cleaning out the motor compartment, 
>installing a new compressor,etc. He removes all the glass shelves from the 
>inside (the food had already been removed by the owner, who is not 
>home...same scenario) so he can fix a bad connection in the light switch. 
>He puts everything back together, except a glass shelf; simply an 
>oversight. Later, the housekeeper spots it and decides to put it back 
>inside the fridge.  Even later the owner comes home, opens the fridge and 
>the glass shelf, having not been put properly on the tracks, comes 
>crashing down and shatters into a million pieces! Who's fault is that??? 
>SAME THING. A music desk on a grand is COMMONLY removed and replaced by 
>piano owners, as is a fridge shelf. I just don't see how I can be 
>responsible for the housekeeper's actions. Again, if there was ANY 
>question as to putting it back CORRECTLY, they could have simply called 
>me, but the housekeeper took it upon herself to "wedge" the desk under the 
>top lid apparently just to get it off the floor! Don't you think she 
>should have at LEAST informed the owner that MAYBE she did not put it in 
>the right way, and to MAYBE be cautious when opening the lid???? Does she 
>bare ZERO responsibility?
>
>
>Terry Peterson
>
>
>
>----Original Message Follows----
>From: Greg Newell <gnewell@ameritech.net>
>Reply-To: Pianotech <pianotech@ptg.org>
>To: Pianotech <pianotech@ptg.org>
>Subject: Re: who's responsible?
>Date: Thu, 15 Dec 2005 08:13:43 -0500
>
>
>My thoughts are, Yes, you are responsible. Too bad it worked out this way 
>but that's what insurance is for.
>
>Greg Newell
>
>
>At 12:25 AM 12/15/2005, you wrote:
>>Inadvertantly forgot to replace customer's music desk in her Weber grand. 
>>I'd been there for about 3 1/2 hours doing a major "technical" cleaning, 
>>big pitch raise, tuning, and finally made a pattern for a custom string 
>>cover, which I sold during the visit. The customer had to leave just 
>>after I got started, but her housekeeper was there for the duration of my 
>>visit. Upon completion, I closed the lid and flyleaf and played a couple 
>>pieces on the piano, enjoying what I felt was  job well done. At just 
>>about this time I received a call on my cell. I told the caller that I 
>>would call her back in a few moments, then proceeded to pack my tools and 
>>move on to the next job.
>>
>>As stated in the outset, I forgot to replace the music desk, (a first for 
>>me, but hardly the end of the world, right?) which I had placed out of 
>>eyeshot, under the tail section of the piano. While speaking on the phone 
>>several hours later to the customer from my home, informing her when her 
>>new string cover would be ready, I heard a loud crashing sound, which she 
>>told me, to her shock, was the music desk falling OUT OF THE PIANO, 
>>resulting in some case damage to the piano! She told me that the music 
>>desk appeared to have been "sitting just inside the piano under the top 
>>lid but apparently NOT installed properly". She said that when she tried 
>>to lifit the music desk UP it crashed to the ground, hitting the piano in 
>>a couple areas causing the damage.
>>
>>Here is what MUST have happened: After I left, the housekeeper noticed 
>>the music desk was still on the floor, and attempted to put it inside the 
>>piano, but did not slide it onto the tracks! When the customer returned 
>>home that evening, she lifted the flyleaf back, then lifted the desk 
>>upward, and that's when the accident occured.
>>
>>Yes, I left the desk out in my haste, But am I responsible for the 
>>Houskeeper's actions? My feeling is that if they would have called me 
>>FIRST, I would have made the short trip(less than 10 minutes) back to 
>>reinstall it---no harm done, case closed.
>>
>>Any thought? Thanks all!
>>
>>Terry Peterson
>>
>>
>>_______________________________________________
>>pianotech list info: https://www.moypiano.com/resources/#archives
>
>Greg Newell
>Greg's piano Forté
>mailto:gnewell@ameritech.net
>
>_______________________________________________
>pianotech list info: https://www.moypiano.com/resources/#archives
>
>
>_______________________________________________
>pianotech list info: https://www.moypiano.com/resources/#archives

Greg Newell
Greg's piano Forté
mailto:gnewell@ameritech.net