who's responsible?

[Conrad Hoffsommer]

At 09:22 AM 12/15/2005 -0500, you wrote:

>  Terry,
>
>An unfortunate oversight, but, I would agree with taking care of the
>situation, pleasing the customer, and learning from the experience.
>
>I experienced a slightly different twist on the story.  An upright player
>had been shipped to me for rebuilding - no refinishing.  When the piano
>arrived it looked like it had lived under a waterfall!  I called the
>customer to re-inquire about refinishing and was told that they didn't care
>what it looked like, they just wanted it playing well again.  I felt bad
>that they were putting so much money into the job but would not do the
>extra, so I "cleaned up" and evened out the finish - no charge.  Quick and
>easy and made it "less ugly".  When the family arrived to approve the job
>before delivery, they brought grandma.  She loved pumping the piano!  Then
>asked, "Where was it that Stevie used to chew on the edge?"
>Oh no!  I had erased Stevie!  I quickly scooted next to the piano and with
>my hand out of view, used my thumbnail to create new chew marks.  Grandma
>was pleased when I showed her that Stevie was still there.
>
>Debbie Legg
>
>_______________


Just goes to prove that no good deed goes unpunished...

anon