who's responsible?

[Greg Newell]

My thoughts are, Yes, you are responsible. Too bad it worked out this way 
but that's what insurance is for.

Greg Newell


At 12:25 AM 12/15/2005, you wrote:
>Inadvertantly forgot to replace customer's music desk in her Weber grand. 
>I'd been there for about 3 1/2 hours doing a major "technical" cleaning, 
>big pitch raise, tuning, and finally made a pattern for a custom string 
>cover, which I sold during the visit. The customer had to leave just after 
>I got started, but her housekeeper was there for the duration of my visit. 
>Upon completion, I closed the lid and flyleaf and played a couple pieces 
>on the piano, enjoying what I felt was  job well done. At just about this 
>time I received a call on my cell. I told the caller that I would call her 
>back in a few moments, then proceeded to pack my tools and move on to the 
>next job.
>
>As stated in the outset, I forgot to replace the music desk, (a first for 
>me, but hardly the end of the world, right?) which I had placed out of 
>eyeshot, under the tail section of the piano. While speaking on the phone 
>several hours later to the customer from my home, informing her when her 
>new string cover would be ready, I heard a loud crashing sound, which she 
>told me, to her shock, was the music desk falling OUT OF THE PIANO, 
>resulting in some case damage to the piano! She told me that the music 
>desk appeared to have been "sitting just inside the piano under the top 
>lid but apparently NOT installed properly". She said that when she tried 
>to lifit the music desk UP it crashed to the ground, hitting the piano in 
>a couple areas causing the damage.
>
>Here is what MUST have happened: After I left, the housekeeper noticed the 
>music desk was still on the floor, and attempted to put it inside the 
>piano, but did not slide it onto the tracks! When the customer returned 
>home that evening, she lifted the flyleaf back, then lifted the desk 
>upward, and that's when the accident occured.
>
>Yes, I left the desk out in my haste, But am I responsible for the 
>Houskeeper's actions? My feeling is that if they would have called me 
>FIRST, I would have made the short trip(less than 10 minutes) back to 
>reinstall it---no harm done, case closed.
>
>Any thought? Thanks all!
>
>Terry Peterson
>
>
>_______________________________________________
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Greg Newell
Greg's piano Forté
mailto:gnewell@ameritech.net