This is a multipart message in MIME format ---------------------- multipart/alternative attachment I'd call the home office and let our attorney send him a= letter... David Ilvedson Original message From: To: Received: Thu, 21 Apr 2005 23:19:06 EDT Subject: False advertising, was: Re: Aaaaaaaarrrrrrgh! Alan, Like you, I'd have a letter composed in my mind before I got down= the block. Some of us always think it's something WE'VE done= when it really isn't. She may have just gotten back from her= oncologist with bad news, who knows. It's really hard NOT to= take these things personally, though. I'd send the letter with a few minor changes. I don't know that= it will do any good with her, but it will do YOU good. Don Bose's advice from past posts about customer encounters that= went wrong has really helped me in getting the customer's= expectations in line with the services I offer and the prices at= which I offer them. It really keeps things tidy and unemotional= on both sides. On a tangential note, I was reading Ray Bentley's response to= Alan's note. While it is true that there is really nothing that= would qualify your average associate to advertise as a PTG= member, there are those of us with a conscience--probably all of= the associates who read and contribute to this list--who joined= fully expecting to become RPTs in the not too distant future. = We have and make good use of a vast bank of knowledge in the= PTG. But I still refuse to advertise my affiliation until I'm= an RPT. Then there things like I saw today. I occasionally encounter= pianos tooned by Tooners like Kwang Jen--I will use his name= here, because he has advertised falsely. I replaced a keytop= and did some other minor repairs, pitch-raised and tuned a piano= that he'd "TOONED" in November. It sounded like crap, was flat= and all over the map tuning-wise, and he couldn't even replace a= keytop--or refer someone to the customer who could! None of= that surprised me. What DID surprise me was his business card,= which says: Kwang Jen Professional Piano Tuner Piano Technician's Guild Member 510-438-0116 tel-fax I include all of this information because I was wondering if= there is a way to cross-reference members by phone number, in= case he uses another name. After I was done with the job, I looked him up in the directory. = Nada. I seriously doubt that anyone who is in any way associated with= the PTG would do the shoddy work that I witnessed today. So I'm= inclined to call Kwang, or better yet, get ahold of the Better= Business Bureau and discuss this matter with them. Comments, suggestions, etc., would be appreciated. Dave Stahl In a message dated 4/21/05 4:49:20 PM Pacific Daylight Time,= ray@bentley.net writes: I doubt that sending the letter would do anything for either you= or her. Her mind is already made up. Perhaps she'll call you= again and act totally differently. Sometimes, the less said, the= better. One point in your letter, however, mentions that you are the only= Guild technician..... Anyone can pay dues and be a guild member. It becomes meaningful= only after the tests to become RPT have been passed. When= advertising in this manner or in an ad, it is important that= guild status be included. At 05:47 PM 4/21/2005, you wrote: Had to happen sooner or later. Visit people who don't play much,= tune annual. He's nice. She was okay in past. She not home. Sit= at piano. 20+ cents flat after period of high humidity around= here. Tell him it needs pitch correction. Work on piano for 2= 1/2 hours. She's now home, comes in as I'm trying to take a= little Story & Clarke wine out of the unisons. Scowl. "We have= places to go today! How much longer is this going to take?" Oh,= says I, I'm just finishing up. "How much." Well it needed pitch= correction, you see, blah blah blah, so it's $140 today. [Insert sound of Banshee With Bellyache here] "Why, we haven't even moved that piano." (Me: chuff, hrgmff,= choke ...) {Caution Serious Rant Zone Ahead} WHAT THE HELL IS IT WITH THIS 'MOVING THE PIANO CRAP'? EVERYONE= KNOWS(!) THATS WHAT MAKES PIANOS NEED TUNING (puff puff pant)= DID THE GOVERNMENT USED TO PRINT THAT FACTOID(???!!!) ON CEREAL= BOXES OR WHAT? SEEMS MOST FOLKS DON'T KNOW A $#*%&* THING ELSE= ABOUT THEIR PIANO BUT IF YOU ROLL IT 3 INCHES, THAT'S WHEN YOU= GOTTA CALL THE TUNER (OR IF A KEY IS 'STICKING.') OTHER THAN= THAT, IT CAN EASILY GO ANOTHER 15 YEARS AND SOUNDS JUST BLOODY= GREAT, THANK YOU VERY MUCH! "Last time you were here you only charged me $50." No, Ma'am. It= was $65 a couple of years ago. Now it's $80 plus you needed the= pitch raise. Tried to explain. She wrote a check. I said, just pay me what you= think it's worth. She paid the full amount. She won't be using me next time. That's okay. She will= undoubtedly tell everyone in her church--and it's a small= community here--and anyone else who'll listen that I am a rotten= crook and I charge $140 to tune a piano--that hasn't even been= moved! That's not okay. Damn. ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/eb/25/25/33/attachment.htm ---------------------- multipart/alternative attachment--
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