Hi Alan, Walk away. Your letter imho will only inflame them more. I send either an email or a snail mail to all clients stating my policies, so there can not be any misunderstandings about what they should expect. At 04:47 PM 4/21/2005 -0500, you wrote: > & Well it needed pitch correction, you see, blah blah blah, so it's >$140 today. [Insert sound of Banshee With Bellyache here] "Why, we >haven't even moved that piano." (Me: chuff, hrgmff, choke ...) Rant >Zone Ahead} &* THING ELSE ABOUT THEIR PIANO BUT IF YOU ROLL IT 3 >INCHES, THAT'S WHEN YOU GOTTA CALL THE TUNER (OR IF A KEY IS 'STICKING.') >OTHER THAN THAT, IT CAN EASILY GO ANOTHER 15 YEARS AND SOUNDS JUST BLOODY >GREAT, THANK YOU VERY MUCH! "Last time you were here you only charged >me $50." No, Ma'am. It was $65 a couple of years ago. Now it's $80 plus >you needed the pitch raise. Tried to explain. She wrote a check. I >said, just pay me what you think it's worth. She paid the full amount. >tell everyone in her church--and it's a small community here--and anyone >else who'll listen that I am a rotten crook and I charge $140 to tune a >piano--that hasn't even been moved! That's not okay. Damn. I never >raised my voice. I've attached the letter I've prepared to send her. >Before I seal it and send it, if any of you kind folks want to look it >over and tell me I'm right on, crazy, or both, I'd appreciate it. All >comments welcome. Maybe some ideas for people with similar customer >relations disasters are here, too ... Alan R. Barnard Salem, MO (Man, >that's just plain thick! Thorry.) > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.308 / Virus Database: 266.10.1 - Release Date: 04/20/2005 > Attachment Converted: "c:\eudora\attach\Letter to Becks.doc" >_______________________________________________ pianotech list info: >https://www.moypiano.com/resources/#archives No virus found in this >incoming message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus >Database: 266.10.1 - Release Date: 4/20/2005 Regards, Don Rose, B.Mus., A.M.U.S., A.MUS., R.P.T. Non calor sed umor est qui nobis incommodat mailto:pianotuna@yahoo.com http://us.geocities.com/drpt1948/ 3004 Grant Rd. REGINA, SK, S4S 5G7 306-352-3620 or 1-888-29t-uner
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