The day's frustration

Piannaman@aol.com Piannaman@aol.com
Sat, 2 Apr 2005 01:36:18 EST


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List,
 
It's been a slow week for phone calls.  Getting people to make  appointments 
around tax time is like extracting wisdom teeth.  April has  traditionally 
been my slowest month, but I've kind of gotten used to it.   What's aggravating 
is when a customer calls to say that the piano I tuned a  couple of weeks ago 
doesn't sound "clear" according to her daughter and the  piano teacher(who came 
the day after I tuned it).  
 
The piano is a Kohler and Campbell console, circa 60s-70s, with false  
strings throughout the treble.  It had been tuned regularly, up to a year  ago by a 
tuner who she thought did a great job, but whose card she "lost."   I suspect 
other things transpired.  
 
The piano is right next to a door, and the weather has undergone big  changes 
in the last couple of weeks.
 
When I tuned it it was 20-50cents flat.  Hmm, great tuner...tuned a  year 
ago...next to a door...I should have begun the education process  here.  Instead 
I put my nose to the grindstone, did a pitch raise--which  she somehow managed 
to talk me out of charging for (my first mistake!)--and as  good a tuning as 
I could get into the piano given the time and instrument  constraints. 
 
I agreed to go back and see if I can make the piano "sound better."  I  don't 
mind doing this ONCE if I can educate a customer in the process.   Don't know 
if that will happen, because it seems that some people choose to  remain 
ignorant.  I hope this was the cork on a frustrating week...
 
Thanks for being my wailing wall,
 
Dave Stahl

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