Hello, I have a customer who claims that her touchweight is too light and is asking if there is a way to change the feel of the piano so the keys "don't go down as easy". ( she did not use the word "touchweight", she does not know what that is) I have read past articles in the Journal and all I have found is information regarding repining places in the whippen. Is that ALL I need to look at ...or are there other ways to change the feel? BD -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Clyde Allen Sent: Tuesday, September 21, 2004 1:04 AM To: Pianotech Subject: Re: free tunings Carol, Very good insight and advice! Best Regards, Clyde Allen --- Carol Beigel <crbrpt@bellatlantic.net> wrote: > To David especially, I have a few suggestions to > make > concerning getting customers to call YOU when the > free > tunings are completed from the dealer. > > First of all, that free in-home tuning after someone > has purchased a piano is not really just an > appointment > to tune a piano - it is a fantastic business > opportunity for you to get a client! I doubt most > people will notice or appreciate your technical > skills, > but what they WILL remember is whether or not you > seemed interested in them and their piano. > > Did you dress nicely? Did you smile and comment how > nice the piano looked in their home? Did you ask > them > how they liked the piano or if there were any > problems? > Did you ask their kid to play a song for you after > you > were finished? Did you leave any literature about > how > to take care of the piano? And most important, did > you > not agree to send a post card reminding them when > their > next tuning should be done, say in 6 months!!! > Those > should have been your parting words. > > If you consider that being a successful business man > piano tuner is 90% customer care and 10% technical > stuff, then you might have better odds of keeping > the > customer. I will say that the "show" is far more > important than any unseen work you might have done. > If > any extra work is needed, bring them into the room > and > SHOW them what you are doing! It makes for great > entertainment as most people have never even seen > the > inside of a piano, and are totally fascinated the > thing > even comes apart in the first place! > > I think people are totally wowed by electronic > tuning > devices. The combination of those little red lights, > or > rotating circles, combined with your wearing a tie, > watching a kid play a song, and driving a clean car > are > no match for an unknown tuner unless their prices so > undercut you, that they probably give poor service > and > will call you back anyway when they get disappointed > with the sound and playability of their piano. > > When I was a kid, I was the one who stayed home to > let > the piano tuner in the house. If I didn't like the > guy, I would tell my Dad and he would find someone > else. Our tuner never joined the guild, but he wore > a > beret and drove a red Porche! He even let me rumage > through his tool bag and gladly answered any > question I > ever had. Of course I was happy with his service! > My > Dad was happy because he thought the piano sounded > good > and played crisply. The guy before him however, > came > out and said something I perceived as > uncomplementary > about the brand of our piano, so we never called him > back. > > Just remember, building your business is more "show" > than competence; keeping your busness is paying > attention to detail and being competent! > > Carol Beigel, RPT > 26 years in the business > > > _______________________________________________ > pianotech list info: > https://www.moypiano.com/resources/#archives > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives
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