Baldwin Warranty

[Avery Todd]

Phil,

Sorry to tell you this but Gibson bought Baldwin's assets. NOT their 
liabilities!

So, I guess you AND your customer are out of luck! They won't honor it! I lost
almost $2,000 dollars because of Gibson and a mover here lost 3 or 4 times that
because he'd moved and stored a piano for Abbey Simon multiple times! I'll 
never
do ANYTHING for ANY Baldwin that involves warranty! It probably wouldn't be 
paid
for, anyway! They screwed most of their LONG term dealers (many for 30-50 
yrs.), so,
so long, adieu! :-(

At 02:18 PM 9/8/04, you wrote:
>Went to tune a new Baldwin Hamilton which was bought about two years ago 
>from a dealer who went out of business.  The piano owner showed me a 
>certificate (beautiful enough to frame) that promised ten free years of 
>parts and labor warranty as well as another one that promised a free 
>tuning which the store tuner refused to honor.

Thankfully, I do some work for a dealer who's MUCH more honorable than that 
one!

>She also showed me the knee panel which is warping and not fitting in the 
>groove and asked me if there was anything that could be done.  Other than 
>offering her my sympathy, is there anything that can be done in this 
>situation warrantee-wise?  What's the status of Baldwin warranties?
>
>Phil Ryan
>Miami Beach
>'Spared from Francis'

Avery