This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Rick, David is absolutely correct. Just do the best work that you can and be = patient. I've had plenty of customers use somebody else........once. = And, when you get them back, DO NOT denigrate the other tuner(s). Often, = it is a matter of personal taste on the customer's part. While it is = true that we are "competitors" for business, it also true that our = common "foe" is actually the limits of the piano's abilities to sound = and feel wonderful. Whenever another's tuner's name is mentioned, I = always find something positive to say about them. For one thing, I do = not wish to disparage the customer's taste or judgement. Yes, I may = enjoy a moment of "victory" later, after I have gotten the customer = back; but, I keep that to myself. We piano techs all need each other's = knowledge, experience and insight in order to best "Save The Music", to = borrow a phrase.=20 Be patient and enjoy each opportunity to service a piano. It IS a = privilege. Robin Blankenship ----- Original Message -----=20 From: richard.ucci@att.net=20 To: ilvey@sbcglobal.net ; Pianotech=20 Sent: Tuesday, October 05, 2004 8:36 AM Subject: RE: ethics question Thanks for the advice Dave, I think the fact that a strong bond was not yet created with them had = a lot to do with it, however I do have a strong bond with the womans = father who's piano I service and who was not pleased about the teachers = behavior. RU/UP -------------- Original message from David Ilvedson : -------------- = I'd call the teacher and tell him to quit recommending the new tuner = to your customers. Don't get steamed on the phone with the teacher. = What's wrong with that? He just may say OK unless you've really ticked = him off somehow...;-] =20 On a related note...you will NEVER keep all your customers. The = best you can do is do top notch work and be as friendly and interested = in their piano/them as you can. I keep names of children, pets etc. in = my database to refer to when calling. Most importantly keep the regular = contact for service and that's all you can do. Creating some sort of = personal bond with the customers does beget loyalty. That being said, = I've lost oodles of customers over the years...usually from my neglect = of contact, they moved, quit playing the piano and yes, sometimes = another tuner is referred... David I. ----- Original message ----------------------------------------> From: <richard.ucci@att.net> To: <pianotech@ptg.org> Received: Mon, 04 Oct 2004 19:32:08 +0000 Subject: ethics question OK guys , here's the deal. A piano teacher I tuned for years ago, stopped using me for reasons = unknown, and started using a competitor. He then started telling = clients who were mine originally and referred to him for teaching, to = use the other tuner. Last night I lost another one. The woman said," Oh we just had it = tuned.Our teacher suggested someone else. But if it doesn't sound good = later we'll call you".=20 I replied ,"Thank you for your loyalty". "I'll certainly be waiting = by the phone for your call"." I am deleting you from my files, Good = Bye". Has this ever happened to you guys and what if anything can I do = about it and still be ethical. I deal with about fifteen or more = teachers now but I'm really starting to get steamed. Thanks, Rick Ucci/Ucci Piano ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/b6/9f/0a/5b/attachment.htm ---------------------- multipart/alternative attachment--
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