Rick, your reply sounds like something that would have come out of my lips at one time in my life..not anymore. ..the recovery continues, Dr. Bryant! I will suggest that you keep a level head and remember that the last thing the client sees or hears is what they will remember the most..regardless if they are your client or not. You might try the soft approach..something like: "I'm sorry to hear that you have decided to use someone else. I hope you are happy with your new arrangement. I would be happy to service your piano in the future should this arrangement not be satisfactory to you." That's what that client will remember..a soft voice(with bitten tongue!) wishing them well, but leaving the door open for them. Your situation is not too terribly uncommon. Phil Bondi(Fl)
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