dealer tunings

[richard.ucci@att.net]

Phil, thanks for the "sound" advice. Pardon the pun. You are correct on all points. This is a dealership that is providing me with about 75-100 new clients per year, and so far since April about 50 climate control systems.I value this relationship,and I am not going to say anything.

I'm just hoping it starts to balance out eventually.

Rick Ucci/ Ucci Piano
> Rick,
> 
> Your situation is the same as mine when working with a dealership, so 
> I'll try to help.
> 
> I've been doing warranty work with a dealer for a while now. Sit down 
> with the dealer and discuss your concerns. There needs to be open 
> communication between you, the dealer, and the needs of both the piano 
> and the dealer.
> 
> I try to avoid, at all cost, doing pitch corrections in a customers 
> home..reason:
> 
> For me, it represents a lack of preperation before it gets to the 
> customer's home. This is especially true with used instruments. 
> Sometimes I see used instruments that haven't been tuned for quite some 
> time, and if that's the case, it may need more than just tuning.
> 
> Here's an example of a used piano situation:
> 
> Dealership agrees to take in a piano - hasn't been tuned in 10 years - 
> dealership should be able to hear this - he takes it in at a price of 
> $250 and thinks he can sell it at $995..well, he probably can, but how 
> far is the dealership willing to go to bring the instrument up to pitch, 
> touch-up the regulation, etc. and still make a profit?
> 
> With new instruments, I've actually had to fight a bit harder to get 
> prep work done to them, because this particular dealership feels when it 
> comes from the factory, it should be 'pretty close' to how he wants to 
> sell it..well, we all know that's a mind set that doesn't always work 
> well for the instrument.
> 
> Talk with the dealership..let them know your concerns, but be aware of 
> one thing:
> 
> In your situation, if he's selling pianos, you're getting work and 
> hopefully making money from the service end of the deal. It can be a 
> little touchy at times, because if you're like me, you want to work with 
> them to better your business but at the same time, you want to do what's 
> right for the instrument.
> 
> It can be a fine line..make it more refined with discussion.
> 
> Phil Bondi(Fl)
> 
> 
> 
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