Sorry List, but I received this message 3 times....am I the only one? I will be contacting my server tomorrow. David I. ----- Original message ----------------------------------------> From: ryan sowers <pianorye@yahoo.com> To: Pianotech <pianotech@ptg.org> Received: Mon, 19 Jul 2004 14:00:17 -0700 (PDT) Subject: Re: Regular maintenance actions performed during tuning calls? >When I initially talk to someone on the phone I >explain that my tuning rates are for tuning only. >Fixing sticky keys, voicing or eliminating a buzz is >extra. >They can understand this. I used to do many simple >fixes for free. Not anymore. If a key is sticking >because of a tight bushing I will charge about $5 on >top of the tuning. The client is relieved to think >that the repair only cost $5 and at the end of the >year the $5 extra multiplied by 300 jobs is $1500! By >doing it for free you give the client the impression >that what we do isn't valuable. >On the other hand, I just serviced a piano this >morning for a long time good client who has been >regularly servicing her piano AND has given me >referals. The piano was up to pitch and the tuning >only had some minor problems. In this case the tuning >took me only 40 minutes. I took the extra time to >eliminate a buzz and touch up the voicing, and charged >her my regular tuning fee ($95 for 1.5 hours) >Ryan Sowers, RPT >Olympia, WA >www.pianova.net >--- Rick Bazemore <tunericks@yahoo.com> wrote: >> List, >> >> I'd be interested to know what you include on your >> checklist of service type actions you include and >> don't charge extra for on your regular tuning calls. >> >> Rick Bazemore >> >> >> --------------------------------- >> Do you Yahoo!? >> Vote for the stars of Yahoo!'s next ad campaign! > >__________________________________ >Do you Yahoo!? >Vote for the stars of Yahoo!'s next ad campaign! >http://advision.webevents.yahoo.com/yahoo/votelifeengine/ >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives
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